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Can't upload avatar

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Online Freddy Topic starter
United Kingdom WWW Administrator
Posts: 3482
Rank: Certified

Not sure why, I'm trying to upload a new avatar, but get this :

Quote
An Error Has Occurred!
Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Please consult your server administrator for more information.

I've attached the image it doesn't like.

* animal.jpg (21.99 KB, 100x100 - viewed 303 times.)
Posted June 17, 2016, 00:05:06 AM Logged

Offline DaveMorton
United States WWW Global Moderator
Posts: 2782
Rank: Certified
Comfort the Disturbed! Disturb the Comfortable!

I tried to convert the file to PNG, but had the same problem. But then I tried converting it to a GIF, and was able to save the avatar that way, so try this one:

* animal_100.gif (9.97 KB, 100x100 - viewed 325 times.)
Posted June 17, 2016, 00:14:17 AM Logged
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Offline DaveMorton
United States WWW Global Moderator
Posts: 2782
Rank: Certified
Comfort the Disturbed! Disturb the Comfortable!

I think that the problem is that the JPG and PNG images were too large with regard to file size. The JPG was 21kb while the PNG was 34kb
Posted June 17, 2016, 00:15:22 AM Logged
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Online Freddy Topic starter
United Kingdom WWW Administrator
Posts: 3482
Rank: Certified

Good thinking Batman  thumbsup

Many thanks !
Posted June 17, 2016, 00:17:27 AM Logged

Offline DaveMorton
United States WWW Global Moderator
Posts: 2782
Rank: Certified
Comfort the Disturbed! Disturb the Comfortable!

No worries, Mate. I've got your back. Cheesy
Posted June 17, 2016, 00:21:33 AM Logged
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Offline Carl2
United States Posts: 929
Rank: Baron

  I ran into the same thing when trying to upload an avatar. Good work Dave and thanks.
Carl2
Posted June 17, 2016, 00:38:40 AM Logged

Offline Data
United Kingdom Administrator
Posts: 5275
Rank: Certified

Nice avatar Freddy  Smiley

The maximum file size is 10KB

I've added the file size to the description on the up-load form in the profiles, that should help.

Now it reads:

( Maximun Size 100 X 100 / 10KB )
Posted June 17, 2016, 01:38:21 AM Logged

Offline DaveMorton
United States WWW Global Moderator
Posts: 2782
Rank: Certified
Comfort the Disturbed! Disturb the Comfortable!

So that limits the images to either GIFs, or moderately deeply compressed JPG images. Good to know Smiley
Posted June 17, 2016, 02:39:31 AM Logged
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Offline Data
United Kingdom Administrator
Posts: 5275
Rank: Certified

Well not exactly Dave, as long as it's no larger than 10k it will work.

<--- My avatar is a 3.7KB .PNG

Here, the animal avatar converted to a 6.5k PNG.

* animal2.png (6.58 KB, 100x100 - viewed 274 times.)
Posted June 17, 2016, 12:08:44 PM Logged

Offline DaveMorton
United States WWW Global Moderator
Posts: 2782
Rank: Certified
Comfort the Disturbed! Disturb the Comfortable!

Oops? Forgot to mention 8 bit PNGs. Smiley
Posted June 17, 2016, 13:42:07 PM Logged
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